In this episode, I share my best follow up scripts to help you handle a prospect who doesn’t show up for a scheduled appointment with you in a professional and postured way.
Have you ever put forth time and energy into scheduling an appointment with a prospect who does a “no show” on you?
Should you bother following up with them?
Are you worried that if you do follow up, you’ll come across as needy and desperate?
Should you call them back and call them out on their lack of professionalism? Or should you make it a point to never call them again?
What’s the best way to handle a situation like this?
Click play below to watch this week’s episode of Tanya Aliza TV for some excellent word-for-word follow up scripts and process that you can start using immediately.
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This week, I’m giving you My No-Show Follow Up Script and Process for handling “no-shows” to your appointments. It’s the exact follow-up scripts I use when I’m following up with a prospect that doesn’t show up to an appointment.
If you are continuously experiencing a high number of prospects not showing up to your appointments, it could very well be that you’re not doing the invite properly.
While there’s no magic trick to completely avoiding people from not showing up to your business appointments you can increase your ratios, if you set up the appointments properly right from the start.
Before I share with you my process and follow up scripts, I want to make sure you are doing the invite properly because if you do, it will minimize the chances of this happening in the first place.
If you head over to Episode 17, I share with you some key prospecting tips on how to properly invite prospects so you can get more people to show up to your business presentation and also make sure they’re punctual with their appointment times with you.
Okay, so life happens, people get busy and sometimes the unexpected occurs.
When your prospects don’t show up, don’t panic, don’t get upset and above all, please don’t get weird. Something could have happened to your prospect or maybe they had an emergency they had to deal with.
You really never know if an unforeseen event has happened to them so you’ll want to be mindful and follow up with them in the most professional manner possible.
This can be hard for network marketers and entrepreneurs because they become so focused on the processes in their business that they lose sight of the fact that they're dealing with an individual.
Always give your prospect the benefit of the doubt and assume that something has happened that prevented them from showing up to your appointment.
Here’s the process I use in my business when someone misses an appointment with me.
I typically wait 15-20 minutes from our appointment time before I call just to give them time to still reach out to me.
I’ll say something like this:
1st Message: “Hey John, Tanya Aliza here. We were supposed to meet at (insert time) today and I’m here for our scheduled meeting. I just want to make sure that everything is okay because you didn’t show up. Can you give me a call right back and let me know if everything is okay and if we need to re-schedule?"
So, what if, after that initial call you still don’t get a callback?
I will call them back a couple of hours later. Maybe at the end of my work day.
2nd Message: “Hey John, what’s going on, Tanya Aliza again. I left you a message a couple hours ago and I didn’t hear back from you. I was hoping you’d call me back because I’m a little worried that something happened that prevented you from showing up for our meeting at (insert time) today. I just want to make sure that everything is okay. Can you give me a call right back or text me and let me know if that everything is okay and if we need to re-schedule? Thanks!"
The point I’m trying to get across to my prospect is that I genuinely want to make sure that everything is okay with them and that it’s alright for them to call me back and re-schedule regardless of what’s happened.
So, let’s say that you’ve left the two messages already and still no call back from your prospect. What do you do?
I move on and focus on whatever I’m doing that day and set a reminder for myself to call them back a day later.
At this point, they get my last and final message.
3rd Message: "Hey John, what’s going on Tanya Aliza here. I left you a couple of messages yesterday regarding the appointment we had scheduled for (insert time). I made myself available for our appointment and called you back to make sure that you were okay. First of all, I truly hope you’re okay because I didn’t hear back from you but I don’t want to feel like I’m bugging you. So, for now, this will be my last message and I’m just going to cross you off my list until I hear back from you. I truly hope all is well and hope to hear from you soon."
At this point, take a more postured position with your prospect.
Yes, you’re still genuinely concerned for them but you won’t be calling them back anymore and you’ll be leaving the ball in their court.
If they are serious, they will call you back.
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